ComplaintsBoard.com is a leading complaint resolution website on the Internet. Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. 0000001276 00000 n This does not apply to cruises embarking in Canada, Greece or Australian sailings, nor to full Panama Canal transits, which still require proof of negative test at embarkation. You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (Your Personal Information) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. Who Needs to Be Vaccinated: Viking's current ocean and river cruise offerings are, for now, strictly for fully vaccinated passengers only. 0000035028 00000 n All vessels and motorcoaches are equipped to European standards. The complaint has been investigated and resolved to the customers satisfaction. Not noted. Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. When will we receive our final documents? Link to Viking River Cruises cancellation policies: %PDF-1.7 % Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. 0000046770 00000 n Do to circumstances beyond my control we decided to cancel the France cruise. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; : From the Lindblad website: "Lindblad Expeditions will also require all Crew to be vaccinated, with limited exception for individual Crew members who are unable to obtain vaccines due to limitations in their country of residence.". Is A Pierside, Pre-Embarkation COVID-19 Test Required? Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. Crew Vaccinated:? For the most up-to-date policies, always double-check with your cruise line of choice, as protocols change rapidly. 0000001948 00000 n 0000007337 00000 n Are Any Unvaccinated Passengers Able to Sail? Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). Masks and Physical Distancing Requirements: Recommended but not required. Who Needs to Be Vaccinated: As of September 6, 2022, passengers on voyages to Canada, Bermuda, Greece and Australia, plus voyages of 16 nights or longer, must be fully vaccinated against COVID-19. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. Masks and Physical Distancing Requirements: Face masks are optional. Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Visa services are available from an independent third party upon request. Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. Pre-cruise testing is still required for voyages 16 days and above. Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. Are Any Unvaccinated Passengers Able to Sail? From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. Is A Pierside, Pre-Embarkation COVID-19 Test Required? From: $5,199 - $10,399 pp dbl occ. Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. The 2 doses must be administered at least 28 days apart. Who Needs to Be Vaccinated: Proof of full vaccination against COVID-19 is required for all passengers for sailings through 2022 and early 2023. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. No. .temp-policy ul {margin: 15px 0 15px 0 !important; padding-left: 40px}.temp-policy li, .temp-policy li * {line-height: 20px !important; margin: 0 0 15px 0}.temp-policy p {padding:0 !important; margin: 0 0 15px 0 !important}. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. This guarantee is combinable with all other Viking offers available. CHANGES AND CANCELLATION BY US B1. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. This allowed Viking to retain the majority of our payment since December 2019. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. No longer required. Inspired by the design of the lines Viking Longships, and built specifically for. Are Any Unvaccinated Passengers Able to Sail? How did you get your money back on the voucher? 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. Is A Pre-Arrival COVID-19 Test Required? If required by local authorities. Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. 0000006634 00000 n This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Before departure, Viking will . 0000003195 00000 n No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Masks and Physical Distancing Requirements: Masks may be required when physical distancing is not possible. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. Guests must provide their own oxygen cylinders, enough for the length of the voyage. Is A Pierside, Pre-Embarkation COVID-19 Test Required? The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Viking refund policy is the same for Oceans, River and Expeditions. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. Yes, passengers aged 4 and under. Is A Pre-Arrival COVID-19 Test Required? Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. Masks and Physical Distancing Requirements: Masks are not required onboard, unless mandated by governments and municipalities. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Yes, children aged 11 and under. Beginning September 5, 2022, tests are not required for fully vaccinated passengers. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. Submit a complaint and get your issue resolved. You may also contact us by phone at 1-877-668-4546. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. 0000020973 00000 n As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. : For U.S. Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. Are Any Unvaccinated Passengers Able to Sail? Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Pre-Cruise Covid-19 testing is no longer required. 0000006408 00000 n No. Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. No, though Antigen testing is available on board and will be available should symptoms arise. Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. 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