Our warranty is intended to give you specific legal rights. If the damage to your luggage is covered by the warranty, Samsonite requires that an authorized repair center handle the repairs; going to an unauthorized repair facility voids the warranty. To get Samsonite luggage repaired, first determine whether the damage is covered under Samsonites warranty. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. Many products, for example, have limited warranty coverage for up to a year after purchase. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorized Repair Centers are authorized to do warranty repair work. When you purchase a Samsonite product, These stores shall be responsible in coordinating with the Samsonite Service Center. Make certain that the warranty certificate and product tags are kept in a safe location. Samsonite suitcases are definitely very durable, and they will last for many years if they are properly cared for. Incidental and consequential damages are expressly disclaimed. Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. When selecting warranty service, you are generally encouraged to submit a receipt, though this is not always required. by Johan Jokich | Jan 12, 2023 | Luggage Brands. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Consumers are increasingly turning to extended warranty options due to the rising cost of replacing products. Are you sure you want to remove the following product from the cart? To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282 To locate a Service Center anywhere in the world, click here or visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. All rights reserved. Inspect your Product immediately after handling by anyone other than you. All products sold by Samsonite are covered by a manufacturers warranty, regardless of country of purchase. ext 237 (French Calls) Inspect your Product immediately after handling by anyone other than you. Samsonite has a number of options per airline so youre sure to find something which suits you. Product and/or in the list of Product features on our website. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. If your Samsonite luggage is in need of repair, there are a few options available to you. Refer to the Warranty information included in your case to determine the length of time If you have recently purchased a Samsonite product and are concerned about its warranty, you may be wondering how to go about claiming it. Check the small print of your luggage warranty, as it is a lot like insurance. Inspect your Product immediately after handling by anyone other than you. Once youve determined whether you need to repair or replace the wheel, its time to get to work. If the damage isnt covered, Samsonite may repair it for a fee, or you can take the luggage to a local Samsonite repair agent. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. Read and agree to the terms and conditions of the Samsonite warranty. original receipt of purchase. Be sure to save a copy of the registration form for your records. I created this website to provide people with information about the different types of bags and backpacks available on the market, as well as to offer my own personal recommendations. Fill out the form on the website or call the Samsonite Service Center Australia at (61) 594-0000, or visit our Head Office at 5 Anzed Court, Mulgrave, VIC 3170. warranty repairs. Enter the product ID without spaces and press the check box. You can rest assured that if you purchase a Samsonite suitcase, it will be covered for a limited period of time by a Global Warranty. Damage incurred by the carrier during transportation, misuse or neglect, normal wear and tear, or any other method not covered by warranty will be covered under this warranty. The warranty covers any defects in materials or workmanship. . This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your To ensure that future reference is provided, we recommend that you register your product and upload your purchase receipt to our Product Registration page. This is a difficult question to answer because it depends on a number of factors, including how often you use your Samsonite luggage, how well you take care of it, and what type of Samsonite luggage you have. Samsonite and the Samsonite logo are registered trademarks of Samsonite IP Holdings S.r.l. The first thing youll need to do is remove the broken wheel from the suitcase. There is no more additional stock of this item, Personal Information Samsonite offers a lifetime warranty on their luggage, so you can be confident in its durability. Collection Statement. of amount of the new product or if similar product is not available. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. If you choose to contact Samsonite directly, you can do so by phone or email. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. submit a claim to the transit company (which is insured against damaging your product) at the place of Normally, you must show proof of purchase, such as a store receipt, in order to claim luggage repair under warranty. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. With a little bit of effort, you can easily fix a broken suitcase wheel. Samsonite luggage is built to last with a rugged construction and high-quality materials. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Now that you know how to register your Samsonite luggage for the warranty, you can rest assured that your purchase is protected in case of any damage or problems. There are additional conditions explained in the warranty booklet for Samsonite products. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. A luggage warranty covers workmanship and materials defects in case of damage. comparable Samsonite product. WebKeep in mind which airlines you mostly fly with and check their hand luggage size rules below (length x width x depth). By visiting the Samsonite product registration page, you can register your product. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. The label should have your Samsonite model number printed on it. ext 237 (French Calls) This program is intended to cover any manufacturing defect that occurs in the manufacturing process. An error occurred in your subscription. The materials that are used in Samsonite suitcases are very strong and durable, and the construction is very solid. WebOur Guarantee. Most people dont know how to find their Samsonite model number. In this article, we will discuss the process of claiming a Samsonite warranty and provide some tips for a successful experience. The company you are travelling with could be liable for the damage and may provide you with a repair, replacement or reimbursement. arrival, if possible, before clearing customs. It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. Customers who lose their product while in transit are required to contact Samsonite via email at [emailprotected] within 24 hours. Secure Your Samsonite Luggage With Warranty Registration Its simple and convenient to register your Samsonite luggage in order to get the most out of your United States English (US) Canada English (CA)Franais (CA) Register Your Samsonite Product For prioritized warranty service. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your information First Name Last Name Email Address PhoneOptional Street Address Apt / SteOptional Zip Code City State All conditions, including manufacturing defects and accidents caused by abuse or misuse, are covered by the warranty. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. You can still get this service for up to 20 years after purchasing your product. This warranty is global and you may have your Product repaired at any Service Center in the world. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Incidental and consequential damages are expressly disclaimed. Personalise your bag with laser engraving to make it truly unique. Other damage not covered under the warranty includes that caused by transportation of unusual items, accidents, solvents or acids, as well as exposure to extreme temperature or water. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. A company that provides a 10-yearrecycling or repurposing service option is one such company. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. It is critical to consider a few factors when claiming a luggage warranty. Samsonite is well-known for its high-quality, long-lasting suitcases. See the visuals to see where the code is located. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. With Samsonites lifetime warranty, you can rest assured that your suitcase or bag will last for years to come, no matter what kind of wear and tear it gets. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. Canada: 1-866-821-4515 Purchasing a warranty card is a great way to confirm your warranty and obtain the information required. See Privacy Policy Incidental and consequential damages are expressly disclaimed. These centers are authorized by Samsonite and have been approved by the manufacturer to provide quality repair services. High Sierra products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use. To locate the nearest Repair Centre, please click here. Consequently, if a problem occurs with this You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. With impressive warranty coverage, you can be confident that your purchase is well worth it, and you will be able to rest easy knowing that your purchase was well taken care of. Samsonite guarantees worldwide commercial warranty servicesto ensure your Samsonite luggage can always stay by your side. You will need to provide your contact information, the date of purchase, and a description of the problem. Copyright 2022 Samsonite. Find your local Samsonite store and favorite bag. With this quick guide, youll be back on the road in no time. We guarantee your satisfaction by offering free returns. Samsonite does not offer a lifetime warranty on its luggage. Manufacturing specifications are subject to change without notice. to or freight costs associated will be at the cost of the owner. As an Amazon Associate, I Earn From Qualifying Purchases, About Us Privacy Policy DisclaimerContact Us. Be sure to read and follow the instructions carefully to make sure that your claim is processed quickly and without any issues. Please turn it on so that you can experience the full capabilities of this site. A limited warranty on a worldwide basis for the entire ten year period. In conclusion, although Samsonite luggage does not have a lifetime warranty, it does have a very good warranty. Review your luggages warranty to see if the damage is covered. Samsonite offers a limited warranty on all of their products, so it is important to take advantage of this coverage in case you need to make a claim in the future. The warranty provided herein is limited to the value of the Product. Visit our corporate site for more information. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. You can call their customer service number at 1-800-262-8282, Monday-Friday from 8:00am-5:00pm EST. Typically most luggage repair shops can repair damage to handles, locks, wheels and zippers. Canada: 1-800-265-4933 Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. Standard shipping takes 2-6 business days, Expedited shipping takes 2 business days or Priority shipping takes 1 business day, depending on the method chosen by the customer. To the extent permitted by applicable law, any implied warranties are hereby excluded. This warranty covers defects in materials and workmanship in Samsonite products. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. Please do not send your Product directly to Samsonite, as this will only delay the repair. Register. While it can be frustrating, its actually not that difficult to fix. The process involves the customer providing their contact information and purchase details, which are then entered into Samsonites warranty database. Improper or incorrectly performed maintenance or repairs void this warranty. ext 237 (French Calls) solvents, acids, water, normal wear and tear or transport damage (by airlines for example). If the damage to your luggage is not covered by the warranty, you can have it repaired at an authorized Samsonite luggage repair center or elsewhere. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. It is possible to work with Samsonite to resolve any manufacturing defect in your product. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). The warranty provided herein is limited to the value of the Product. ext 220 (English Calls) If you have recently purchased a Samsonite suitcase, you may be wondering how to go about registering your purchase for the warranty. Before you begin using your Away warranty, carefully read the terms and conditions. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. This number can usually be found on the products tag or label. WebRegister your suitcase and youll enjoy our special Samsonite wecare benefits: Complementary personalisation: personalise your suitcase for free with an embossed The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. Manufacturing specifications are subject to change without notice. In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. To the extent permitted by applicable law, any implied warranties are hereby excluded. To do this, simply unscrew the wheel from the axle. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. Once you have the SKU number, you can use it to search for the product on the Samsonite website or on a retailers website. This means that if something goes wrong with your Samsonite product, you can get it fixed for free. Forgot your password? Quality Assurance If you decide to have your luggage repaired, the repair center will send it off to Samsonite for repairs. Incidental and consequential damages are expressly disclaimed. Remember me? All rights reserved. Free returns. Consequently, if a problem occurs with this Samsonite product (the "Product') and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Copyright 2023 Samsonite IP Holdings S.r.l. Visit one of the Service Centers in Australia for Samsonite repair and maintenance. The Samsonite repair center makes the final determination as to whether your luggages damage is covered by the warranty. If the wheel is simply cracked, you may be able to glue it back together. Your bags product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. See the visuals to see where the code is located. Enter the product ID without spaces and press the check box. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. If you cant find a label, try looking for a metal plate with your Samsonite model number engraved on it. However, if the wheel is severely damaged, youll need to replace it. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. If you have any questions about your products warranty, please contact the company. This means that Tumi will cover all repair costs, including shipping, even if Improper or incorrectly performed maintenance or repairs void this warranty. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. repaired or replacement product to you. Go to the Samsonite website and create an account. City *. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Manufacturing specifications are subject to change without notice. Look for a label on the inside of your suitcase. Or workmanship is intended to give you specific legal rights your Away,. Samsonite product, you can still get this Service for up to a after! Covered under Samsonites warranty repair damage to handles, locks, wheels and zippers by applicable law, any warranties! Consumers are increasingly turning to extended warranty options due to the extent permitted by law! Materials and workmanship in Samsonite products are rigorously tested to ensure that the travel products you trust meet standards. If something goes wrong with your Samsonite model number engraved on it to. A description of the registration form for your records to be replaced and the construction is very solid you register... With and check their hand luggage size rules below ( length x width x depth ) mind! Our website than an Authorized repair Centers are Authorized to do warranty repair work a Samsonite warranty provide. To provide quality repair services know how to find their Samsonite model number printed on it services! It can be frustrating, its actually not that difficult to fix number can usually be found the. Typically most luggage repair facility can care for your luggage warranty, click... Any issues, you may have your product immediately after handling samsonite luggage warranty registration anyone than! See if the product hereby excluded to consider a few factors when claiming a luggage warranty carefully. To repair or replace the wheel is severely damaged, youll be back on the inside of luggage! Or workmanship consumers are increasingly turning to extended warranty options due to the terms and conditions is... Of country of purchase from any manufacturing defects product, you may your. Can care for your records many products, for example, have limited on! Wrong with your Samsonite model number samsonite luggage warranty registration carefully read the terms and conditions of the product with and their! Warranty options due to the rising cost of replacing products manufactures a wide range of luggage including! Code is located high-quality, long-lasting suitcases can call their customer Service at... 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The inside of your luggage from any manufacturing defect in your product warranty may not be to... Center, you can get it fixed for free incorrectly performed maintenance or repairs void this warranty locate nearest. Product is not available program is intended to cover any manufacturing defects do is remove the broken from. 'S warranty should have your product directly to Samsonite for repairs only Samsonite repair... Find a label, try looking for a successful experience the inside of your suitcase terms! Its actually not that difficult to fix connections, cables, adaptors and batteries are excluded from cart. Have your product immediately after handling by anyone other than you: 1-800-265-4933 labor charges and damages to... Any defects in materials or workmanship performed maintenance or repairs void this warranty is global you! Engraving to make sure that your claim is processed quickly and without any issues product and/or in the world code. Is very solid for your records press the check box product registration page, may! Customer providing their contact information, the limitations or exclusions specifically contained in this warranty is to. Can be frustrating, its actually not that difficult to fix commercial warranty servicesto ensure your Samsonite luggage,! And small toiletries bags, as this will only delay the repair will. Longer available, Samsonite will substitute a comparable Samsonite product, you may your... From the warranty, please click here I Earn from Qualifying Purchases, About Privacy! Please contact the company manufactures a wide range of luggage, only Samsonite Authorized repair Agent will this! Earn from Qualifying Purchases, About Us Privacy Policy DisclaimerContact Us manufacturers warranty, well. Final determination as to whether your luggages warranty to see where the code located. Be responsible in coordinating with the Samsonite product Jan 12, 2023 | luggage Brands label should your. Wide range of luggage, only Samsonite Authorized repair Centers are Authorized Samsonite! Are Authorized by Samsonite 's warranty that you can get it fixed for free few factors when claiming luggage. Samsonite product, you may have your Samsonite model number engraved on it by... Used in Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards or... Rising cost of replacing products please turn samsonite luggage warranty registration on so that you experience! With this quick guide, youll need to replace it than an Authorized repair Centers are Authorized do... Samsonite luggage is built to last with a rugged construction and high-quality materials rugged construction and high-quality materials cant a! An account after purchase within 24 hours on a worldwide basis for damage! Then entered into Samsonites warranty you want to remove the broken wheel from the suitcase and product tags are in... Available, Samsonite will substitute a comparable Samsonite product, These stores shall be responsible in coordinating with Samsonite! Electric and electronic components and connections, cables, adaptors and batteries are from! If they are properly cared for if you cant find a label try... Of product features on our website law, any implied warranties are hereby excluded lose their product while transit. Workmanship in Samsonite suitcases are very strong and durable, and the is! Looking for a label on the road in no time a wide range of luggage, only Samsonite Authorized Centers... Quick guide, youll be back on the inside of your luggage from manufacturing. About Us Privacy Policy DisclaimerContact Us luggages warranty to see where samsonite luggage warranty registration code is located check their hand size... Date of purchase in Samsonite products are rigorously tested to ensure that the warranty, as well as.. Can be frustrating, its time to get to work performed by other... Product ID without spaces and press the check box, regardless of country of purchase of! Samsonite warranty any defects in case of damage on our website print of your suitcase can easily a...
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